800px_COLOURBOX31324465

 

 

 

How to Increase Self-Service in Your Digital Channels

Search insights to help you plan for 2019.

Banking consumers today demand self-service support - the ability to take action and get questions answered 24/7 via digital channels. But knowing how, when, and what your customers or members are searching for can be a challenge.

That's why we compiled the 2018 list of the Top 25 Banking Search Terms. Findings were compiled from 10 million+ support questions answered by the SilverCloud Answer Platform in 2018 across 200+ bank and credit union websites.

Download our exclusive eBook to learn how consumers search on banking websites in order to provide a more robust and engaging self-service experience in 2019.