Digital Friction Self-Assessment

Customers interact with their bank or credit union via at least six different channels. Between mobile, online, and in-branch experiences, customers want to connect. But are you creating digital friction? Take this assessment to find out.

Digital Friction Self-Assesment

What impact is friction in your digital banking experience having on:

      • Customer experience?
      • Contact center volumes? 
      • Technology adoption?
      • Product conversions?




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