Register to download the results of the 2020 Credit Union Contact Benchmark Survey, conducted by Strategic Contact and sponsored by SilverCloud. Strategic Contact conducted this study to empower credit union contact centers to optimize service and respond to growing competition and heightened member expectations.
Strategic Contact is an independent contact center consulting firm that provides objective perspectives based on their deep experience. They help clients plan for and adapt to change and growth, assess current environments, develop strategies, evaluate and implement new technologies, refine processes, develop virtualized center configurations, and conduct business case analysis.